…is the lifeblood of our shop. They are literally the face of our business, and we take a lot of pride in the quality of the people on our serving cast.
We target outgoing, pleasant, polite, smiling, happy, well-spoken individuals. We pay no attention to sex, race, creed, colour, religion, sexual orientation, etc. — we seek friendly personalities who can help us keep our guests happy, respected, and (often…) entertained.
While we add most of our new cast members during the late winter and early spring, we are always on the lookout for great talent who will help make our cast even better. Before you apply, read up on our requirements and hiring philosophy below.
First off, the question we get asked most often: “Do you have any summer jobs available?” Unfortunately, the answer to that question is just about always “No”. Why? Well, even though we do most of our business in the summer, we’re open April through December. During the summer many of the college-aged cast members who’ve worked for us during their high school years return to the stage and will work as many hours as we can give them. So, our focus on hiring new cast members is to hire those who will be available to work during the “shoulder seasons” — Spring and Fall — to keep the store running when our older, college-aged cast members are not around. So new applicants who can’t work during the spring (before May 1st) and fall (after Labor Day) are at a serious disadvantage when other applicants are available for those times. This year due to the lack of available workers on Cape Cod, we are accepting more applications for summer only positions. If you feel confident that you would be a great addition, and not taking a vacation during the summer, we might just have a supporting role for you.
And the second-most-asked question: “How old do I have to be to apply?” While we can hire teenagers as young as 14 years old, we try to only hire two or three who are under 16 each year. Those under 16 can only work EXTREMELY limited hours and perform limited tasks under Federal and the Commonwealth of Massachusetts Labour Laws, so we need to make sure we have enough older cast members to staff our busy night shifts.
Our “ideal” hire: Sophomores, who are 16 (or who will turn 16 sometime before the fall), and who have enough weekday availability to work 2 or 3 days a week after school. Part of our hiring philosophy is to find young, eager, friendly personalities who can work for us throughout their high school years and hopefully return for a summer or two after they graduate and move on to college or a trade.
While most of our hiring is directed at teenagers, don’t be afraid to apply if you’re a little more “seasoned”! We’ve hired many older cast members — parents or retirees or just anyone looking for part-time employment — who’ve helped us keep our shop running. Just be aware that we don’t typically hire people who we think are looking at us as a short-term position. We like to keep our cast members for the long term.
During the school year, our shifts run from 1:00pm to 5:30pm, then 5:30 to closing. Once school is out, we also add an opening shift of 12pm to 4pm, though often that opening shift gets absorbed into a longer shift for our older staff.
While we understand that everyone would like to work when it’s most convenient for them, the reality of our business is that over 60% of it occurs on Friday, Saturday, and Sunday — getting ice cream is a treat, and people tend to treat themselves more after their work week is done. So those are the days we need our cast members available to work. If you regularly go away with friends or family on weekends during the summer, it’s going to be extremely hard for you to convince us that this is the right job for you.
Hint: Submitting your application is the time to make yourself stand out! Don’t glumly hand in your application then wonder why you didn’t receive a call immediately. We most likely will have 100+ applications each spring to fill maybe 5 or 6 spots on our cast. So, it’s up to YOU to make yourself stand out from the crowd. Show us your personality, your desire, your passion that makes you think you’d be a great addition to our cast! Several past and current members of our cast earned their spots through sheer perseverance in selling us on the idea that they would be awesome additions.
If you’re under 18 years old, you’ll also need:
Permission from your parent or guardian (before you apply!)
Working permit from your school or town (once you’re offered a position).
SOME “NO NO’S” WHEN APPLYING:
We do not hire through parents! When a parent emails or comes to the shop to ask us if we’re hiring, because their son or daughter needs a job, we consider that “strike one”. If a young adult really wants to work, we figure they’d be applying themselves, right?
If you participate in a sport or other activity that requires all of your weekday afternoons, it’s almost impossible for us to hire you and be reasonably confident that you’ll have a great experience here. Weekend shifts are just too busy for us to train new employees and you’ll be overwhelmed by the lines of demanding guests.
Don’t tell us you want to work here because “it looks like a fun/easy job”, or because “you like to eat ice cream”. While we hope it’s fun, and we don’t mind our cast helping themselves to an occasional treat, those are side benefits, not qualifications. And it’s definitely not “easy”! We want cast members who want to work as part of a team, do their fair share of the work and help us make our business the best we can make it.
So…having read all of that, do you still want to apply? Great! Send an email to firstname.lastname@example.org telling us why you would be a GREAT addition to our cast, and we will send you an application.
Again, we’ll receive somewhere in the neighborhood of 100 applications between January and September, so please don’t expect an immediate response, but we’ll be in touch either, to send out an application then set up an interview if we have an opening that matches up with your indicated availability, as well as if you do not currently meet our hiring needs.